Work History

Product Manager 2022 - Present

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Led discovery of $53M B2B SaaS product, capturing $3M through market research and competitive analysis

Achieved 6% monthly provider onboarding increase by revamping GTM and product strategy, driving growth

Spearheaded product community growth (PCG) initiatives, reducing churn by 33% using design thinking methodologies

Managed8-member team to align product vision with roadmap, feature mapping, and sales strategy

Improved user satisfaction by 40% by developingAI application for Intercom, reducing support time by 95% and costs by 31%

Business Analyst 2019 - 2021

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Drove 13.46% cost reduction by facilitating collaboration between clients and auditors via strategic project proposals

Led team of 13 stakeholders to secure $8M SAP GRC upgrade project, enhancing client operations

Managed cross-functional team to automate PowerBI processes, resulting in 43% workload reduction and $1.8M annual savings

Restructured audit risk mitigation projects in 7 countries, delivering $21M in savings for the client

Operations Manager 2021 - 2023———————————————————

Implemented 4 projects enhancing inventory and warehouse operations, boosting efficiency by 41%

Slashed expenditures by 63% by optimizingdaily business operations through critical path analysis and queueing theory

Developed SOPs for new and existing processes, streamlining operations and improving effectiveness by 34%

Marketing Strategy Intern 2017

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Boosted conversion rates by 66% through enhanced advertisement strategies and brand positioning changes

Utilized segmentation tools to target specific customer personas, recognized as the best intern for impactful contributions