Work History

Work History

  • Doxy.me

    Product Manager 2022 - Present

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    Built and shipped a GenAI-powered customer support agent that autonomously resolved 68% of ~1,380 monthly calls, saving ~3 FTEs and boosting CSAT to 62%.

    Led discovery of $53M B2B SaaS product, capturing $3M through market research and competitive analysis

    Achieved 6% monthly provider onboarding increase by revamping GTM and product strategy, driving growth

    Spearheaded product community growth (PCG) initiatives, reducing churn by 33% using design thinking methodologies

    • Orchestrated a seamless data migration (platform overhaul) with zero data loss, ensuring zero disruption to users while enhancing workflow flexibility.

    Managed8-member team to align product vision with roadmap, feature mapping, and sales strategy

    Improved user satisfaction by 40% by developingAI application for Intercom, reducing support time by 95% and costs by 31%

  • Accenture

    Business Analyst 2019 - 2021

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    Drove 13.46% cost reduction by facilitating collaboration between clients and auditors via strategic project proposals

    Led team of 13 stakeholders to secure $8M SAP GRC upgrade project, enhancing client operations

    Managed cross-functional team to automate PowerBI processes, resulting in 43% workload reduction and $1.8M annual savings

    Restructured audit risk mitigation projects in 7 countries, delivering $21M in savings for the client

  • University of Texas, Austin

    Operations Manager 2021 - 2023———————————————————


    Implemented 4 projects     enhancing inventory and warehouse operations, boosting efficiency by 41%

    Slashed expenditures by 63% by optimizingdaily business operations through critical path analysis and queueing theory

    Developed SOPs for new and existing processes, streamlining operations and improving effectiveness by 34%

  • Nearoo

    Marketing Strategy Intern 2017

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    Boosted conversion rates by 66% through enhanced advertisement strategies and brand positioning changes

    Utilized segmentation tools to target specific customer personas, recognized as the best intern for impactful contributions